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Eugene for Delta Airlines
This is a copy of a letter sent to Delta

I have never flown with Delta before this trip. I usually fly first class whenever I travel. When I arrived at JFK there was no clear signage indicating where first class flyers where to go and none of the Delta personal upon seeing our status indicated that there was any priority processing. So we had to get on this long line of people instead of getting priority boarding. I asked if there was a first class lounge. I was told NO by two Delta employees. Then one employee said that there was a lounge but it turned out that it was about 15 to twenty gates away from our departing gate and when we got there we were told that it wasn't for first class flyers, it was for people who were members of what ever the name of your "Frequent Flyer" club is called. So we walked all the way back to our boarding gate to find a seat to wait for our flight. Upon boarding the plane, the first class section was little more than nicer seats and only two across... read more
a month ago
Slobodan for Croatia Airlines
Both flights were done with propeller planes, which are very noisy, but apart from this everything went excellent. Flight from Skopje arrived 10 min early and there was bus service to the terminal, once there the transfer process was quick and the time of 1h was absolutely enough. Zagreb airport is very large and not so busy.
a month ago
Gabrielle for Qatar Airways
The flights were excellent as were the flight attendants. However, this flight was delayed leaving Perth due to pilot illness and I was extremely dissatisfied with the handling of the delay. When someone flies with an airline, what happens before, in between and in the event of delays is as important as the flight itself.

I received no communications announcing the delay so only found out at the airport. My initial trip was 28h and I was put on an 88h trip. Due to a delay, I missed my connecting flight from JFK to Montreal and Qatar wanted to put me on a different flight to North Carolina knowing I would miss the connecting flight from North Carolina to Montreal. I had to insist on being put in a hotel. I was not given a transport voucher because they only give those when many passengers are delayed. In my emails to Qatar, they addressed the wrong person and to get a reimbursement for the airport fee for Perth was like pulling teeth from a shark.

How you treat one... read more
2 months ago

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