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Kristian for Qatar Airways
Flight with Qatar Airways was perfect. I had a 9 hour connection and booked a city tour at the Discover Qatar desk in Duty Free. You can also pre-book on their website www.discoverqatar.qa which I will use next time. The city tour was very professionally run, taking around 3 hours in a comfortable coach. The walking tour of Souq Waqif was the most interesting. I would highly recommend it.
3 weeks ago
We had a 45 minute connection time which we were concerned was short, Austrian Airline staff at Heathrow were slightly reassuring but did not seem 100% confident. The flight to Vienna was delayed about 15 minutes which was worrying but we arrived with about 25 minutes till departure of next flight, the change over was not long as there was no passport control and it was just a shortish walk between gates. Also the plane did not leave for another 20 minutes I think so was fine but would have been reassuring to hear from staff before that there was no passport control and that it would be that easy rather than just that we would be fine.
a month ago
My flight was scheduled at 6:35 from DAC to LHR. There was 1 stop at IST and the transit time was 2 Hours 35 minutes. The flight schedule was as followed:

TK713 Economy class
27 April, 2023, 06:35 Hazrat Shahjalal International Airport
27 April, 2023, 12:15 Istanbul Airport

TK1971 Economy class
27 April, 2023, 14:50 Istanbul Airport
27 April, 2023, 16:45 London Heathrow Airport T2

As this was my first time travelling internationally, I intentionally took this flight for longer transit hours. But the flight was delayed from DAC and took off at 8:00. The plane landed on 13:40 at IST. I reached gate A11 at 14:50 but was denied boarding because it was closed by then. I came back to the Turkish Airlines help desk and told them about my situation. They said that I had 70 minutes to board the next plane but I couldn't make it because of my own delay (It's clearly written on the ticket that boarding closes 20 mins before take off so technically I had 50 minutes)!

I told them that the... read more
2 months ago
Unprofessional and arrogant staff at the passengers registration.
The answers to the customer's questions are: "I don't know", shrugging their shoulders or rolling their eyes with the meaning "what else do you want from me".
The customer service at FlYONE is just for beautifying the airport. No one helps if you have a problem with the flight.
3 weeks ago
It is new and modern building of the new Istanbul airport, but there is a problem with the baggage trolleys in the transit area - you need to put a deposit ot EUR 1.00 or TLR 10, but when you take the trolley from the automated station, very often the wheel is broken and it doesn't move smoothly. You return the trolley, get deposit back and then try again, but it gives you back the same trolley. Many people were complaining...
3 months ago
This is the WORST major airport for connecting between flights. Every aircraft of Qatar Airways is parked at a great distance from the main terminal and the bus takes forever to get you there. Overcrowded conditions on both the bus and in the main terminal particularly at night peak time.
Very badly managed situation by the airport, with numerous aircraft chutes standing idle while the aircraft seems to.be parked at another airfield!
Flight delays consequently and without any explanation by airport authorities.
The airport is an incomprehensible maze of signs and pointless loops. On top of it all the Qatar Airways staff in the airport and in the lounges are most UNHELPFUL and badly trained!
I am intending to cancel my next booking on Qatar, and you should do the same.
3 months ago

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