10.2 CANCELLATION, CHANGES OF SCHEDULE, ETC.
If due circumstances beyond its control Carrier cancels or delays a flight, is unable to provide previously confirmed space, fails to stop at passenger’s stopover or destination point, or causes the passenger to miss a connection flight on which the passenger holds a reservation, Carrier shall either: 10.2.1 Carry the passenger on another of its scheduled passenger services on which space is available or 10.2.2 Reroute the passenger to the destination indicated on the ticket or applicable portion thereof by its own scheduled services or the scheduled services of another Carrier, or by means of surface transportation. If the sum of the fare, excess baggage charge and any applicable service charge for the revised routing is higher than the refund value of the ticket or applicable portion thereof, Carrier shall require no additional fare or charge from the passenger, and shall refund the difference if 10 the fare and charges for the revised routing are lower; or 10.2.3 Make a refund in accordance with the provisions of Article 11; and shall be under no further liability to the passenger. Except in the case of its acts or omissions done with intent to cause damage or recklessly and with knowledge that damage would probably result, Carrier shall not be liable for errors or omissions in timetables or other published schedules, or for representations made by employees, agent or representative or Carrier as to the dates or times of departure or arrival or as to the operation of any flight.
Source: Airindia.in / December 2016
