Absolutely Horrid Experience - Terrible Customer Service - Lost Luggage for more than 3 Months.
Don't ever waste your money with Alaska Airlines. Spring Break and Summer vacation is coming up and you don't want the stress of being treated like a number with a company that takes no responsibility for their acts and mistakes.
Alaska Airlines lost our 3 bags on December 22, 2022. It's been 3 Months, and nothing has been done. We filed a claim in person and online, followed up in person, and have spent many hours on the phone every single week for the last 3 months only to be mistreated and to hear that Alaska Airlines don't take responsibility for their acts. My Family and I were left without clothes, lost many valuable Personal items and expensive gifts bought for Family members. We trusted our luggage to Alaska Airlines, paid for Trip Insurance, have the Baggage Claim tickets, and still are getting no help and being treated as we don't matter. The stress, anxiety and financial loss Alaska Airlines is causing my Family is inhumane, cold blooded and cruel.
Flight date
November 2022
Airport from
San Francisco Airport
Airport to
John F Kennedy Airport
Connecting airport/s
San Francisco Airport
Overall rate
On time arrival of all flights
Baggage handling
Clarity of transfer information
Time between connections
Transit process at connecting airports
Baggage arrived
No
Missed connecting flight
No
Recommend this airline for connecting flights
No
160
airlines
225
airports
198
reviews
131
contributors
Contact Information
e-mail:info@connectionreview.com
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