British Airways


3.20/5 from 5 reviews
www.ba.com
BA
London Heathrow Airport (LHR), London Gatwick Airport (LGW)

British Airways is the flag carrier of the united kingdom and one of the largest airlines in Europe. It serves more than 180 destinations accross the globe with a fleet of 290 aircraft.
 

Reviews

Thin   one year ago
I was travelling on BA from Barcelona to Bangkok with over 4-hour layover in London. But due to the strikes by the French air controllers, the plane was delayed and took twice as long because they were avoiding the French airspace. Which meant I had less than 2 hours to change terminals and find my gate, and in Heathrow, that's not a lot of time. I made it to the gate as the plane was boarding, and I asked to check whether my luggage made it to the flight but the lady at the gate said she could not as we have to board. But the plane sat on the runway for an hour before flying, and when I arrived in Bangkok my luggage was nowhere to be found. The check-in personnel in Barcelona said the systems in Spain and England are different so they have to write the destination manually, so I wonder whether it was that or the delays that made my luggage disappear into the ether. It's now been over 48 hours since I raised the alarm and there has been NO updates. How is it possible for a fairly big bag with a proper tag (while the destination was written manually the bar code was computer-generated) to get lost? I'm a very frequent traveller and have encountered missing/delayed luggage issues before, but never have I faced (and continue to face) such stress and anxiety. I have been contacting BA directly and through their luggage handlers in Thailand, and neither was able to give a satisfactory explanation on whether the bag even made it to London. It's a horrible feeling to think your bag, with your memories (I was returning from a family reunion with gifts etc) and your personal belongings, is either just completely lost, or someone stole it.
Flight date
June 2016
Airport from
Barcelona
Airport to
Suvarnabhumi Intl
Connecting airport/s
Heathrow
Overall rate
On time arrival of all flights
Baggage handling
Clarity of transfer information
Time between connections
Transit process at connecting airports
Baggage arrived
No
Missed connecting flight
No
Recommend this airline for connecting flights
No
Zdenek   one year ago
Instead of arrival in the morning ,we arrived after 4 hours late, missing connecting flight.Total confusion at Heathrow ,since the brits are not used to handling the fog!!!!!!!.Horible many hours lines(4 Hours) for rebooking flights,with only two agents working ,the third one half asleep and finaly departing.All the transantlantic flights(few thousands of passengers) were missing the connections with staff directing people to different directions,without knowing what they are doing.Complete disaster.The security check in lines employees have different instructions at different stations and are quite arrogant.Next time I will fly thru Germany.
Flight date
March 2016
Airport from
Denver Intl
Airport to
Ruzyne
Connecting airport/s
Heathrow
Overall rate
On time arrival of all flights
Baggage handling
Clarity of transfer information
Time between connections
Transit process at connecting airports
Baggage arrived
Yes
Missed connecting flight
Yes
Recommend this airline for connecting flights
No
Svilen   one year ago
Good airline but not as good service of the crew as i expected. Same thing about the food. Everything else was OK
Flight date
June 2015
Airport from
Sofia
Airport to
John F Kennedy Intl
Connecting airport/s
Heathrow
Overall rate
On time arrival of all flights
Baggage handling
Clarity of transfer information
Time between connections
Transit process at connecting airports
Baggage arrived
Yes
Missed connecting flight
No
Recommend this airline for connecting flights
Yes
project   2 years ago
Flight date
November 2015
Connecting airport/s
Heathrow
Overall rate
On time arrival of all flights
Baggage handling
Clarity of transfer information
Time between connections
Transit process at connecting airports
Baggage arrived
Yes
Missed connecting flight
No
Recommend this airline for connecting flights
Yes
Petya   2 years ago
Flight date
February 2016
Airport from
Heathrow
Airport to
Denver Intl
Connecting airport/s
Heathrow
Overall rate
On time arrival of all flights
Baggage handling
Clarity of transfer information
Time between connections
Transit process at connecting airports
Baggage arrived
Yes
Missed connecting flight
No
Recommend this airline for connecting flights
Yes
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