3.67/5 from 3 reviews
Sofia International Airport (SOF)
Bulgaria Air is the national carrier and largest airline of Bulgaria, serving 26 routes out of the Bulgarian Capital Sofia.
Airline transfer policy
If your ticket was issued for two flights of Bulgaria Air to your end destination or for a combination of flight of Bulgaria Air and another partner aviation company, this would entitle you to certain benefits:
during the airport check-in you will be registered for both of the flights – thus saving you time and unnecessary formalities at the transfer airport
baggage check-in directly to the end destination, thus avoiding the hassle of repeat checking and registration at the transfer airport
after the start of your trip you will have no problems in case of missing the connecting flight, due to late arrival of the first leg. In such a case Bulgaria Air or the partner aviation company would be obliged to ensure at no cost your travel to the end point of your trip, even if that would require additional costs such as re-routing with other aviation companies, hotel accommodation etc.
I was traveling from Santiago de Chile to Madrid via Iberia and I needed to make a transfer to Sofia. The second flight was operated by Bulgaria Air. From the chilean airport gave me only one boarding pass and told me that I need to ask for the another one when I land in Madrid which was fine, happened to me many times before. The problem came in Madrid. They was unable to give me a boarding pass because the system from Bulgaria Air is not allow them to do so! And even I was on the correct terminal for departure, I was needed to check out from the airport, then going on the main entrance to find Bulgarian Air there. It was 7 in the morning and they appeared about 12, one hour before the flight. Meanwhile I was checked twice by the military, getting cold instead of just waiting in the comfort transit zone, all this because of the Bulgarian Air system.
Don’t get me wrong, the fight was OK. Actually I was really nice Surprised with the company ( the little chocolate- very nice idea), but just be ready to have some problems of that kind.
Arturo Merino Benitez Intl
Sofia International Airport
Madrid Barajas Airport
On time arrival of all flights
Clarity of transfer information
Time between connections
Transit process at connecting airports
Missed connecting flight
Recommend this airline for connecting flights
Evelina3 years ago
My flight with Bulgaria air was smooth and pleasant no matter there was a layover in Paris. We took off and landed on time. The Charles De Gaulle airport is recently renovated and it was really easy to navigate to my connecting flight.