In 2017, my husband and I chose Al-Etihad airline to go to the US from our home country. Our flight to Abu-Dhabi had a delay so when we arrived Abu-Dhabi airport, we missed our connecting flight. They refused to find another flight to the US on that day and instead found one for tomorrow morning. In Abu-Dhabi, Al-Etihad staff told us If you had American, British, or Australian passport, you could go to a hotel, otherwise you had to spend the night in the airport! They renewed our stay after 8 hours in 10 PM to cover up their unlawful action of keeping us more than 20 hours in the airport. For sleeping there were so many semi-coffin beds next to each other in one room. It was very terrifying to sleep in a room next to so many stranger people. On top of that staff were very rude and irresponsible. When we went to cafeteria to get some food with the vouchers, they told us: "Your vouchers are only good for bread and cheese!". This was a big shame for Al-Etihad.
Abu Dhabi Airport
On time arrival of all flights
Clarity of transfer information
Time between connections
Transit process at connecting airports
Missed connecting flight
Recommend this airline for connecting flights
Tim12 months ago
Worst airline ever, did not let a family of 5 board.