WHAT HAPPENS IF I MISS THE CONNECTION DURING THE TRANSFER?
If you miss the connection during the transfer, please contact Finnair or the airline operating the flight at the airport. The assistance you receive if you miss your connecting flight depends on how your ticket is booked. If you have booked the whole journey on the same ticket, you will be rebooked to a new flight.
Connecting flights information:
The gate number of your connecting flight will be displayed on the airport monitors, but you can also ask at the Transfer Service desk for further assistance.
At Helsinki Airport, the Transfer Service desks are located near gates 24 and 32A. If you are transferring at another airport, see Destinations for airport maps and Transfer Service desk locations.
If you do not have a boarding pass for your connecting flight, the Transfer Service desk can issue one to you.
If you have not checked in your baggage for your entire journey, you must collect your baggage from the baggage carousel in the baggage claim area. You should then check your baggage in for your connecting flight – you may also have to go through customs.
HROUGH CHECK-IN OF PASSENGERS AND BAGGAGE
Finnair takes care of the through check-in of all passengers transferring onto a connecting flight if that flight is operated by Finnair or a oneworld partner. If you have a connecting flight operated by another airline, the through check-in process may differ – ask at a check-in desk when you reach your transfer airport.
If the ticket for your connecting flight has been issued as a separate ticket, Finnair cannot be held liable for lost connections caused by a delay or cancellation of a Finnair flight.
When baggage is not checked through for a connecting flight, it is delivered to the baggage claim area. You must collect your baggage and check it in for your connecting flight.
The minimum connecting times apply only when all flights have been issued on the same ticket. In case you have flights on separate tickets, you need to reserve a significantly longer time for transfer.
Transfer times at Helsinki Airport listed below are relatively short compared to other major European airports. Connecting times for other airlines and destinations may vary.
Flights within Finland
Flights within the Schengen area
Flights from a Schengen area to a non-Schengen area