Fly Dubai


2.50/5 from 4 reviews
www.flydubai.com
FZ
Dubai International Airport (DXB), Dubai World Central (DBC)

Fly Dubai is the Dubai-based Low Cost carrier, serving 95 destinations out of its hub at Terminal 2 of Dubai International Airport. Fly Dubai offers the possibility of connecting flights on another Fly Dubai or Emirates flight.

Reviews

SAVERA   one year ago
If I could give a zero star to this airline, I would do that. Please don't use this airline. I have suffered from severe psychological stress due to missed connection flight and unprofessional behavior from the FlyDubai staff. Their aircraft are never on time. I missed my connection and they made no apologies, offered no empathy, no reimbursement, and no accommodation. I am a US citizen and an avid traveler but I have never been through any experience like this. They gave us false information and didn\'t even care that I was a female traveling alone with 2 young children. They did not offer any reimbursement either and walked away from stranded passengers without answering the questions. I would never ever recommend anyone to use this airline. I wish I had read their reviews online prior to booking. This is why I am giving a review in the hope that someone will benefit from my review and it will save them from going through what I did.
Flight date
November 2022
Connecting airport/s
Dubai International Airport
Overall rate
On time arrival of all flights
Baggage handling
Clarity of transfer information
Time between connections
Transit process at connecting airports
Baggage arrived
Yes
Missed connecting flight
Yes
Recommend this airline for connecting flights
No
Chimlyarova   2 years ago
The worst customer service ever! I have booked my ticket yesterday and due to the poor mobile booking application date picker the date selected was 2 days earlier then my actual return date. I called the customer service immediately and they told me that I have to pay modification fee of 200 USD when the entire ticket cost was the same and the ticket on that day was even cheaper! Following the advise of the operator I sent an email informing me exactly the same without regard to my request whatsoever!
I don’t normally fly with fly Dubai but for sure after this blackmailing experience I will not repeat that. They spoiled my entire vacation before it even started!! And not because of this ridiculous policies, but because of the disregard they treat there customers with! If I had a choice I would have never chosen this airline but as at the moment this is the only direct flight to Sofia I have no other choice!!
Flight date
June 2022
Airport from
Dubai International Airport
Airport to
Sofia International Airport
Connecting airport/s
Dubai International Airport
Overall rate
On time arrival of all flights
Baggage handling
Clarity of transfer information
Time between connections
Transit process at connecting airports
Missed connecting flight
No
Peter   6 years ago
This was a connection between Fly Dubai and Emirates airlines, therefore it involved changes of terminals as Fly Dubai operates from the low cost Terminal 2, which is very far away from Terminal 3 - the hub of Emirates. The connection happened airside and we were asked to go to a small a waiting room, where we waiting approximately 30 minutes for the transfer bus to arrive. Once on the bus, the trip continued for another 30 min, so it took around 1h to reach the Emirates terminal. After security control, we ended up in the main concourse of Terminal 3 - Gate Area B, where we were disappointed - food court was closed for rennovation (or appeared to be) and only small cafes were found around. The real disappointment came after we looked for places to rest - just a few worn our leg rest chairs, all noisy around. The connecting experience was not very pleasant from amenities standpoint, otherwise staff and service went well. Keep in mind that the Fly Dubai Terminal 2 is like a bus station, extremely packed and small...no places to rest and numerous announcements via the speakers. In case of long layovers, I recommend to stick around the Emirates terminal as long as possible. At least it is silent and no announcements are made via speakers.
Flight date
January 2018
Airport from
Sofia International Airport
Airport to
Male International Airport
Connecting airport/s
Dubai International Airport
Overall rate
On time arrival of all flights
Baggage handling
Clarity of transfer information
Time between connections
Transit process at connecting airports
Baggage arrived
Yes
Missed connecting flight
No
Recommend this airline for connecting flights
Yes
Krum   8 years ago
Flight date
January 2015
Connecting airport/s
Dubai International Airport
Overall rate
On time arrival of all flights
Baggage handling
Clarity of transfer information
Time between connections
Transit process at connecting airports
Baggage arrived
Yes
Missed connecting flight
No
Recommend this airline for connecting flights
Yes
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