Oman Air

Reviews

Saber   3 weeks ago
When I bought the ticket there was not a single line about the flights availability actually everything looked normal on their webpage because of COVID-19. So i went ahead and booked the ticket. Then I called their office in Bangkok for some inquiries and only then have I learnt that there is no real flight and they are just selling the tickets for which there is no actual flights!!!!

Once I made sure, sent them an email and demanded full refund, and getting shocked for the second time, they offered me 3 choices,(direct quotation from their email)

“• Rebook your tickets for a future travel date once the situation is back to normal globally. (limited two times date change allowed only)

• All your tickets validity will be extended up to 24 months from the original date of issuance of the tickets (28AUG2022).

• Rebooking of your ticket on same destination or any other desired destination without any date change fee. Only fare & Tax difference will be collected if applicable.

• Travel Voucher: this voucher can be utilized for purchase of any of Oman Air products and services which can be refunded after one year from the original issuance date.”

Through the email, they are responsive but give you unrelated careless responses and never, i strongly repeat, never answer any direct to the point questions like:

1. If there was no flight why did you sell ticket?
2. Why didn’t you say anything about your refund policy anywhere on your website?

Through the social media and pressure from poor passengers, they updated their website with these info.

They will made it excruciatingly difficult for you to refund your money through frustrating emailing.

If this is not convincing enough, go ahead and try. Good luck.
Flight date
September 2020
Connecting airport/s
Muscat International Airport
Overall rate
On time arrival of all flights
Baggage handling
Clarity of transfer information
Time between connections
Transit process at connecting airports
Baggage arrived
No
Missed connecting flight
Yes
Recommend this airline for connecting flights
No
Muthukumar   12 months ago
My Complete Travel details as below: On Oct 29th, 2019
Cochin (COK) to Muscat (MCT) - WY0226
Muscat (MCT) to Munich (MUC) - WY0123
Munich (MUC) to Amsterdam (AMS) - WY5800*

Due to connecting flight Muscat (MCT) to Munich (MUC) - WY0123 delayed(35 mins), I have missed my flight Munich (MUC) to Amsterdam (AMS) - WY5800*. I have faced lot of difficulties during that time and airport assistance is not good. I have informed the security check in department and immigration team that I have flight in another 40 mins, I have to as soon as possible and they did not bother about my concern. I have 10 months baby along with my kid. Also from international to domestic transit in Munich airport is taking high time. This is the first time for me in Munich airport. At last, no one helped me in airport and I have called Oman air customer care, they did not pick my call for long time. Finally I took train from Munich to Amsterdam by own ticket along with my family. I struggled a lot to take care of my kid and baggage during that time. I never faced this kind of worst experience ever before. Please provide me the compensation or claim for the same. Worst experience in my life.
Flight date
October 2019
Airport from
Cochin
Airport to
Amsterdam Schiphol Airport
Connecting airport/s
Munich Airport, Muscat International Airport
Overall rate
On time arrival of all flights
Baggage handling
Clarity of transfer information
Time between connections
Transit process at connecting airports
Baggage arrived
Yes
Missed connecting flight
Yes
Recommend this airline for connecting flights
No
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