Istanbul New Airport


1.33/5 from 3 reviews
Istanbul, Turkey (IST)
www.igairport.com
Turkish Airlines

A brand new airport, which opened in April 2019, currently the new hub for Turkish Airlines. All flights from the former Ataturk airport have been transfered to Istanbul new airport.
Accommodation:
Location: 
Terminal layout:

Reviews

Ni***   2 weeks ago
I had booked Turkish airlines with connecting flights from Istanbul airport. My flight reportedly landed at 6:41 AM and I had to catch the connecting flight at 7:45 AM. I was allocated with last row in flight and it took me few minutes to get out of the flight on terminal B9 . I asked flight crew how to get to terminal D4 as I had to catch my connecting flight in 40 minutes. They said "We don't know, ask inside airport". We entered into terminal, there wasn't single staff or information desk. We followed transfer signs hung on terminals. After walking for five minutes we were still on the same terminal and I stopped a service staff and asked where is terminal D4, he didn't understand English. I walked away following signs that said international transfer. Finally after taking elevator down and walking for few minutes I found a information desk on the left side of security check. It was already past 7 am. We asked them how to proceed for connecting flight. They showed us the transfer desk located 100 meters away. We went there and asked Transfer desk. They said finish the security check in and go. We finished security check within 10 minutes. And we headed to another escalator to go up. We then ran towards gate D according to the airport signs. It took us at least 10 minutes to reach the floor where gate D and E were located. There was no announcement or whatever about last call. We reached Gate E4 and saw last call mentioned on display and we ran towards the gate D4. But the boarding gate was closed and I was looking for staff. No one understands English and I found a information desk, they said we don't know, go to Turkish airlines desk. Well we just missed our flight and went to transfer desk immediately after consulting with Turkish airlines help desk. We did not get change of tickets because they said it only takes 15 minutes. I still don't understand how it's my fault because I just followed signs on the airport to reach my terminal and without any announcement my connecting flight just flew away. I was left with no choice but to pay huge penalty (4x the ticket cost) . Most importantly staff do not speak English you have to change at least 3 counters to find English speaking person.
Trip date
November 2019
Type of experience
Transit
Overall experience
Transit process
Queueing times & Security process
Information desks & Signs
Quality & Cost of Wifi
Seating & Relaxing
Entertainment & Shops
Pe***   5 months ago
I was too soon with my previous review. Things have gotten worse. In the new airport when transferring you are forced to take a long walk to go through security which wasn’t necessary in Ataturk but when you then do get to your gate your passport is checked twice by two people that are 1m apart from each other (???) and then you are directed to a table where your luggage is opened!!! By security personnel. I haven’t seen anything like this since I travelled to Venezuela over 10 years ago. How medieval!!! If traveling to the US avoid IST and Turkish Airlines!
Trip date
July 2019
Terminal
B
Type of experience
Transit
Overall experience
Transit process
Queueing times & Security process
Pe***   5 months ago
New building but worse connection than the old Ataturk Airport. When you deplane ( I flew in from Belgium connecting to the US ) there is a sign international transfers but a person blocks your way and forces you to go up, walk 1 km the wrong way, go through security control and walk back for 1 km. I used to chose Turkish Airlines because in the old airport when connecting to the US you could just walk from gate to gate...apparently that is no longer the case. Shame! I will probably avoid this airport in future travels.
Trip date
July 2019
Overall experience
Transit process
Queueing times & Security process
Information desks & Signs
Quality & Cost of Wifi
info@connectionreview.com