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The worst airline service I have ever experienced. Muslim flyers should definitely avoid flying with this airline because most food consists of pork meat. They layover at Guangzhou airport for few hours with no food or drink provided by the Airline authority. I wouldn't recommend this airline to anyone because their service can't get any worse then this.
4 days ago
a week ago
I have been a MileagePlus member for 7 years and have traveled numerous times with United and was mostly satisfied with their service. But on the last 12 months I have traveled 4 times and on 3 of this trips I have come home to find out missing items from my baggage. The first 2 claims were paid but my 3rd claim was denied according to the wording on the denial letter because I falsified/altered information. I explained to the representative that I probably misunderstood/overlooked the question and that it was not intentionally. I erroneously answered "No" to a question that should have been a "Yes" and for that I was treated as trying to commit fraud. I'm disappointed with United handling of my claim but I guess my mistake worked in their favor and they used it to avoid having to pay my claim. Anyone traveling with United should be very careful of safekeeping their valuable because the first time my property went missing from my checked baggage after that I decided to only pack... read more
6 months ago
Worst security team
No TSA pre check availability
Long lines and lazy staff
5 months ago
Terminal 2 is really noisy, and there isn't any place to relax and rest your leg.

If it's a long hour transit I wouldn't recommend it as I had body ache due to the transit for 10+ hours.
The duty free is good for buying drinks.
8 months ago
Good and modern airport, check-in during covid-19 well managed and shops were well cleaned and a lot of safety measures for the pandemic were visible inside the airport such as disinfecting soap etc.. not a very big airport but gate buildings are quite long. Polite staff, enough seats for everyone on a regular medium-body airplane. Walking could be long, depends on what gate you are.
10 months ago

Airline Ratings and Reviews


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