Air Serbia will take all necessary measures to avoid delay in carrying you and your baggage. In the exercise of these measures and in order to prevent a flight cancellation, in exceptional circumstances Air Serbia may arrange for a flight to be operated on our behalf by an alternative carrier and/or aircraft.
Except as otherwise provided by the Convention, if Air Serbia cancel a flight, fail to operate a flight reasonably according to the schedule, fail to stop at your destination or Stopover destination, or cause you to miss a connecting flight on which you hold a confirmed reservation, Air Serbia shall, at your option, either:
- carry you at the earliest opportunity on another of Air Serbia scheduled services on which space is available without additional charge and, where necessary, extend the validity of your Ticket; or
- within a reasonable period of time re-route you to the destination shown on your Ticket by Air Serbia own services or those of another carrier, or by other mutually agreed means and class of transportation without additional charge. If the fare and charges for the revised routing are lower than what you have paid, Air Serbia shall refund the difference or make a refund.
Upon the occurrence of any of the events mentioned above, except as otherwise provided by the Convention, Air Serbia should have no further liability to you.
If Air Serbia is unable to provide previously confirmed space, we shall provide compensation to those Passengers denied boarding in accordance with applicable law and Air Serbia denied boarding compensation policy.
source: airserbia.com