United Airlines


3.50/5 from 2 reviews
www.united.com
UA

Reviews

ANA   4 months ago
I have been a MileagePlus member for 7 years and have traveled numerous times with United and was mostly satisfied with their service. But on the last 12 months I have traveled 4 times and on 3 of this trips I have come home to find out missing items from my baggage. The first 2 claims were paid but my 3rd claim was denied according to the wording on the denial letter because I falsified/altered information. I explained to the representative that I probably misunderstood/overlooked the question and that it was not intentionally. I erroneously answered "No" to a question that should have been a "Yes" and for that I was treated as trying to commit fraud. I'm disappointed with United handling of my claim but I guess my mistake worked in their favor and they used it to avoid having to pay my claim. Anyone traveling with United should be very careful of safekeeping their valuable because the first time my property went missing from my checked baggage after that I decided to only pack my more valuable item on my carry-on to be on the safe side but on my connecting flight we were instructed to check our carry-on due to being a full flight and yes I came home to find out items from my carry-on were also missing. In my experience it not safe either way to pack my valuables while flying with United.
Flight date
March 2021
Airport from
Lazaro Cardenas
Airport to
Eppley Afld
Connecting airport/s
George Bush Intercontinental
Overall rate
On time arrival of all flights
Baggage handling
Clarity of transfer information
Time between connections
Transit process at connecting airports
Baggage arrived
No
Missed connecting flight
No
Recommend this airline for connecting flights
No
Stoyan   2 years ago
I flew LAX-SFO (737) + 2h stay + SFO-CDG (787). The airport handling was not good at all. The queue on Economy Class check-in was huge. I had the chance to use the desks for *Gold customers, but all the employee was about to finish work. Luckily I was the last one who they served. There was many passengers in Business class who was told either to go to economy queue or just to wait unknown how long for the next shift. The connection process was easy and smooth, but what I didn't like was the restrictions for "Basic Economy" - impossible to choose seats, standart carry-on only if you have transatlantic fligt in the itinerary, nowever they give the Gold customers free checked baggage which is good.
Their Club lounges are disaster from the point of catering.
The legroom on the short flight was compared to the ultra low-cost airlines, however on the transatlantic they did it very well with very nice catering service, plenty of food and drinks, AMAZING crew.

I am attaching a video flight review of the flight SFO-CDG:
https://www.youtube.com/watch?v=UKbsOlbGWOA
Flight date
November 2019
Airport from
Los Angeles Airport
Airport to
Paris Charles De Gaulle Airport
Connecting airport/s
San Francisco Airport
Overall rate
On time arrival of all flights
Baggage handling
Clarity of transfer information
Time between connections
Transit process at connecting airports
Baggage arrived
Yes
Missed connecting flight
No
Recommend this airline for connecting flights
Yes
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